Vice President of Call Center Operations
Location: Lake Worth, FL
Category:
Category:
- Industries: Healthcare, Home Services, and Contact Centers/BPO
- Experience: 11 + years
Well-versed operations executive with deep expertise in contact center leadership, enterprise operations, and technology integration across healthcare and service-based organizations. Proven achievements include post-acquisition integration, large-scale operational transformation, AI-driven customer experience optimization, and enterprise platform standardization. Expert in strategic planning, workforce management, budget ownership, vendor negotiations, compliance, and scalable process design.