Vice President Client Services

Location: West Palm Beach, FL
Category:
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West Palm Beach, FL

  • Industries: Human Capital Management/PEO, Employee Benefits, and Insurance Consulting
  • Experience: 17 years

Strategic client success and operations executive with deep expertise in enterprise client services, service operations, benefits administration, and organizational transformation. Proven achievements include leading large-scale operational redesigns, driving client retention through executive engagement and risk mitigation, and delivering cost optimization through vendor strategy and contract negotiation. Expert in client experience strategy, renewal and escalation management, operational excellence, benefits delivery, CRM implementation, and cross-functional leadership within complex, regulated environments.

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